Call centers have large numbers of agent seats, rapid staff turnover, and concentrated business peaks, and most fear seat lag, slow scaling, and a single failure dragging down the whole operation. The newvhd vDisk converged cloud management platform delivers agent desktops in bulk from a unified image: new seats go live in minutes, faulty seats are restored in 30 seconds or swapped to another machine for immediate use, data is centralized and never stored locally, and combined with shift switching and centralized operations, it ensures continuous operation during call peaks.
Seats are productivity—desktop stability and scalability directly affect answer rates and business continuity.
Unified delivery + second-level recovery + elastic scaling, all designed around "uninterrupted capacity."
A single master-disk image delivers agent desktops in bulk, and adding a new agent goes live with a single-click push; the system runs locally on the terminal with stable performance, restarts return to a clean state without slowing down, and seats can be scaled up at any time during peaks and reclaimed during off-peak periods.
Centered on three things: stability, elasticity, and control
A single image unifies agent environments, keeping call-center software versions consistent and ready to use.
Push images to new agent seats with one click, scaling up quickly during peaks and reclaiming them off-peak.
If an agent station freezes or blue-screens, a reboot restores it clean or a swap makes it ready instantly, keeping calls uninterrupted.
Data is stored centrally with no traces left on endpoints; staff turnover wipes clean automatically — compliant and controllable.
Automatically switch desktops and permissions by account/shift so multi-shift rotation environments never get crossed.
Switch between LAN-only, domestic-only, and full internet access with one click to govern seats' online behavior.
Seat availability, machine status, and SSD health are visualized on a single screen, giving operations data to rely on.
Remote inspection and handling via the console and the WeChat Mini Program unify management of dispersed sites.
Suitable for in-house/outsourced and finance/government/e-commerce customer service
Data never resides locally and all actions are logged, meeting financial-industry compliance and audit requirements.
Add temporary agent seats during promotions and call peaks, scaling up in minutes and reclaiming them off-peak.
Unify images and policies across multiple outsourced sites for centralized operations and remote handling.
Second-level fault recovery plus shift switching keeps calls running around the clock without interruption.
Learn more and build the overall solution suited to call centers
An integrated platform unifying cloud desktops, login authentication, network control, and Mini Program operations.
Cloud desktop + electronic classroom + IoT central control as a trinity, flexibly adapted by industry.
Unified HIS/PACS environment, permission auditing, and centralized cross-campus operations.
Request a trial, and we'll provide a one-on-one scaling and O&M plan tailored to your seat count and shift schedule.