Operation and Maintenance Services · IDV Maintenance

IDV Maintenance — vDisk Routine Care & Vendor Support Services

SSD health alerts · Automatic inspection · WeChat mini-program mobile O&M · 7×24 manufacturer response.

How to maintain an IDV / vDisk cloud desktop computer lab? Two aspects: first,Daily self-service O&M— SSD health alerts, automatic inspection, scheduled tasks, image backup, WeChat mini-program mobile O&M, one person manages the whole school/college; second isOriginal manufacturer maintenance service——7x24 response, remote/on-site, software upgrade rights, and spare parts guarantee. This page explains how these two aspects are implemented.

Check daily maintenance See original manufacturer maintenance service

What does IDV maintenance include?

Software maintenance + fault response + inspection & maintenance + upgrade rights + data security, covering the entire lifecycle of the lab.

System and software maintenance

Master image maintenance, patch and antivirus updates, teaching/exam environment adjustments — change the master image once and it takes effect across all labs.

Fault response

7×24 hotline + remote assistance + ticket tracking, quickly locating and handling common issues like blue screens, disconnections, sync abnormalities.

Inspection and maintenance

Automatic inspection + regular health reports, SSD health, online rate, terminal status visible, early warning of potential risks.

Software upgrade entitlement

During the maintenance period, enjoy vDisk version upgrades, continuously receiving new features and stability fixes (e.g., benefits from the V3→V5 architectural overhaul).

Data and restoration

Master image/personal data layering, images and configurations can be backed up, one-click restore on reboot, no trace of viruses or accidental deletions.

Spare parts and hardware coordination

SSD/terminal hardware risk alerts, combined with spare parts replacement and reuse of old PCs, reducing downtime and procurement costs.

How to do daily maintenance: Five things for self-service O&M

Over 90% of daily operations can be handled by the administrator themselves—one person manages the entire school or hospital.

① View operation dashboard:Online rate, SSD health, terminal status visible in real-time, anomalies spotted at a glance.

② Use automatic inspection alerts:The system collects SSD health every half hour and issues warnings, detecting hidden issues before failure.

③ Design scheduled tasks:Standard cron scheduled power on/off, scheduled cleanup, automatic updates/inspections at night, unattended operation.

④ Create image/data backup:Master image version snapshots preserved, configurations can be backed up, one-click rollback to previous stable version on exception.

⑤ WeChat Mini Program Mobile O&M:Terminal monitoring, remote reboot, system push, etc., can be done at hand without needing to stay in the computer room.

vDisk Operations Dashboard: Real-time visibility of online rate, SSD health, and terminal status, paired with WeChat Mini Program for mobile operations.
Ops Dashboard: Online Rate / SSD Health Real-time Visualization

Original Manufacturer Maintenance Service: Response Time and Method

Beyond self-service operation and maintenance, complex faults and upgrades are covered by the original manufacturer's team.

Service items Content
Response method7×24 phone / WeChat / ticket support, remote assistance prioritized, on-site arranged when necessary.
Fault handlingRemote diagnosis and handling of common issues like blue screens, disconnections, sync anomalies, mount failures; major issues followed by engineers to resolution.
Software upgradeDuring the warranty period, enjoy vDisk version upgrades and feature updates (e.g., benefits from the IDV3 → V5 architectural overhaul).
Inspection reportRegular health inspections and reports, summarizing SSD health / online rate / potential risk items.
Spare parts coordinationSSD / terminal hardware risk warning, combined with spare part replacement, reduces downtime.
CompatibilityDomestic CPU/OS labs (Kunpeng / Phytium / UOS / Kylin) are also covered under maintenance.

Specific response times (e.g., 2-hour response / 4-hour on-site) are agreed upon based on the maintenance package and data center scale; contact pre-sales for customization.

What to do after warranty expires / renewing warranty

IDV Maintenance FAQ

What does maintenance include? Is there an additional charge?

Maintenance includes system/software maintenance, 7×24 fault response, regular inspections, software upgrade rights, and spare parts coordination. Specific scope and response times are per the service package agreement; hardware replacements beyond scope are billed separately based on actual costs.

Do minor daily issues also require waiting for the OEM?

No. Over 90% of daily operations (reboot, push, cleanup, scheduled tasks, health monitoring) can be handled by administrators themselves using the operation dashboard and WeChat mini-program; only complex faults require manufacturer response.

Can maintenance be performed if the computer lab network is down?

Yes. The desktop runs locally on the terminal, usable offline; inspection, restore, and scheduled tasks within the LAN continue normally, syncing once reconnected.

How to detect hardware risks in advance?

System collects SSD health every half hour and provides early warnings; online rate and terminal status reported in real time; risks are flagged before failure, reducing downtime with spare part replacements.

Can I continue using it after warranty expires?

The software and self-service operation tools can be used long-term; it is recommended to renew the maintenance contract to continue enjoying manufacturer response and version upgrades. Older IDV3 systems can be upgraded to V5 through contract renewal.

Related Reading

Get Software · Consult Maintenance

Need an IDV / vDisk computer room maintenance plan or renewal quote? Fill in your information, and our pre-sales team will provide maintenance packages and a free trial based on the scale and current state of your computer room, along with instructions on how to obtain the software. Self-service registration via QR code, renewable three times, with no limit on the number of devices.

Email Inquiryaaron@newvhd.com
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Last updated: 2026-06-30