vDisk cloud desktop user manual

以Managed Servicesat the core: the managed-scope servers'Routine maintenance and operational assurance由我们承担， PassSelf-Developed Maintenance NetworkDirect Server Room Connection,NOC Real-Time Monitoring, alerts and faults are handled by our engineersReal-Time Remote响应。 另Supporting远程协助、电话、Email与Local partner service providersA collaborative nationwide partner network that forms a complete support loop.

Hosting Focus Patch and version policies, backup and health inspections, disk and performance baselines, security and log auditing, and more.Routine O&M均按约定执行； 无需您自建 7×24 值班，We're Online NowWe handle tickets and emergencies so you can focus on teaching and business innovation.

Five Service Channels

Managed services prioritize operational reliability and SLA compliance; unified ticketing with end-to-end tracking lets you assign a dedicated engineer per project.

Managed Services

We remotely manage everything within the hosting scopeAll servers and core components: CoverageRoutine Maintenance(patch and upgrade windows, backup-and-restore spot checks, disk and resource health, logs and security baseline) andReal-Time Monitoring（连通性、容量与告警）。 PassSelf-Developed Maintenance NetworkEncrypted direct connection, handled by our NOC and engineersReal-time ticketing and remote resolution, with major changes communicated in advance, so you needn't build your own complex operations and night-shift system.

  • Daily operations: perform routine maintenance per SOP with documented reporting
  • Real-time support: alert linkage, remote troubleshooting and emergency upgrades

Remote Support

Online troubleshooting, session assistance, configuration changes, and version releases; supports on-duty coverage during peak timetable hours and inspections ahead of major events.

Phone Support

Dual channels for business-day and emergency hotlines; complex issues can be escalated to second-line experts, with full call records traceable throughout.

Email Support

Ticket emails, change notifications and report archiving—ideal for scenarios requiring written confirmation and CC to multiple departments.

Nationwide Partners

All Provinces and CitiesLocal partner service providersProvided by (Certified Partner)On-Site Service与Same-City Response，与OEMRemote collaborative troubleshooting.

AI teaching environment construction plan (in coordination with OEM services)

The Following Capabilities and AI teaching environment construction plan Consistent with the dedicated page: large models connect to the lab via API,No need to build your own GPU inference cluster; built on the same architecture as the IDV cloud desktop and centralized control platform, it can be incorporated per projectManaged O&M, remote troubleshooting and SLA。

Image Marketplace

Select or deploy images with the AI teaching components and client pre-integrated, rolling them out to lab terminals in bulk to reduce per-machine installation and version drift; they can be delivered together with network disk policies.

OpenAI-compatible gateway

A unified proxy endpoint: VS Code, Cursor, all kinds of plugins and in-house software can connect simply by being configured to the OpenAI protocol; the backend forwards requests to domestic models such as DeepSeek, Wenxin, Tongyi, GLM, Doubao, Spark, Hunyuan and Kimi.

vDisk Network Disk

A virtual disk is mounted (e.g. D:), with Desktop/Documents/AppData redirected to the server and saved in real time; AI output is written to disk so a class can be resumed seamlessly, saving Tokens; it is not a web cloud drive/FTP/ordinary shared folder.

Cost & Usage

Inference runs in the cloud, while the campus side focuses on authentication, routing, and metering; Token caps and per-account statistics are supported to prevent abuse. Typically, a single application server can handle access and control for an entire lab.

AI Teaching Assistant Space

The timetable links power on/off with IoT devices such as access control and air conditioning; combined with surveillance, it enables classroom inspection and security alert push, all scheduled together with cloud desktop policies.

Relationship with Service & Support

Remote support can cover troubleshooting of the AI gateway and image policies; the managed side safeguards the management console, storage and links. The exact scope is governed by the contract and project boundaries.

View the complete AI teaching environment solution

Managed services · Routine maintenance and real-time response

Once servers are brought into the unified vDisk operations view,Routine server maintenance（补丁编排、备份策略执行、健康与容量巡检、日志与Security Compliance）由我们按合同与 SOP Implementation； 我方 NOC PassSelf-Developed Maintenance Network做 7×24 Connectivity probing, alarm aggregation, andReal-Time Response— Tickets and exceptions handled byOur engineers handle it online, integrating remote troubleshooting, policy distribution, and emergency coordination, with full auditing of critical operations and advance window notifications for major changes. Ideal for universities and group clients running multiple campuses, multiple computer labs, and multiple images in parallel.

  • Routine maintenance: patches/images, backup spot-checks, and disk and performance baselines
  • Real-time support: NOC monitoring, alert correlation, and remote emergency response—we step in immediately.
  • Encrypted direct links reduce public network exposure
  • The same account system as the cloud desktop, electronic classroom, and lab platforms

FAQ

What does vDisk service and support mainly include?
It mainly includes: managed services (routine server maintenance, patching and backup, NOC real-time monitoring, remote real-time response), remote support, phone support, and email support, as well as on-site and same-city response coordinated by local partner service providers and the nationwide partner network; managed servers are connected directly via a self-developed maintenance network.
What exactly do managed services and routine maintenance include?
Within the managed scope, we remotely administer the servers and core components, carrying out routine operations such as patching and upgrade windows, backups and health checks, disk and performance baselines, and security and log audits as agreed; alerts and tickets are picked up and remotely handled in real time by the NOC and engineers.
Is IDV cloud desktop maintenance service available nationwide?
Yes. We rely primarily on remote support from the manufacturer: managed services, real-time NOC monitoring, and real-time remote response cover the operation and maintenance of servers and terminals within the managed scope; on-site visits, on-site inspections, and spare-parts coordination are undertaken by local partner service providers (provincial/municipal certified partners) within the scope stipulated in the contract, in remote coordination with the manufacturer. The specific scope and SLA are subject to the contract and the partners' qualifications.
Does service support cover the "AI Teaching Environment" solution?
Yes. The AI teaching environment solution belongs to the same product family as the IDV cloud desktop and the centralized control platform: capabilities such as image-market distribution, the OpenAI-compatible gateway, the vDisk network disk, the AI teaching space, and the AI teaching assistant can all be incorporated into the project scope and SLA together with managed operations and remote support; the contract shall prevail. For full details, see AI teaching environment construction plan dedicated page.
How to get in touch for an SLA or a custom solution?
Via the "Contact an Advisor" button at the bottom of the page you can reach the contact page; after submitting your requirements, regional partners and OEM engineers will collaborate to deliver an actionable support plan.

Need a custom SLA or on-site solution?

Leave your requirements and, together with our regional partners and in-house engineers, we'll deliver an actionable support plan.

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